Return and Refund Policy

Last Revised: October 12, 2023  -- To Cancel an order see here. 

Returns are welcome within 30 calendar days of receiving the order. In order for a refund to be issued the item(s) must be in the same condition as sold.

• Original shipping costs are non-refundable.
• Patrons are responsible for securing proper label and postage.
• Tracking details must be provided to Lee's Refinery. 

Return packages are considered the patron's responsibility until delivered to the given return address, any damage that may or may not be incurred during the shipping process may disqualify the item from being refunded. Please repackage mindfully.   

Ineligible for Return:

Select items are deemed ineligible for return even if the item itself isn’t necessarily damaged (i.e., socks, soap, etc.). These items will have that clearly indicated in the 'Item Description' section below the "Add to Cart" button. 

• Any item that has incurred additional damage not present at the time of sale.
• Items that have been laundered. 
• Item's marked 'Ineligible for Return' in the Item Description. 

Refunds cannot be issued until the return parcel is delivered and reviewed by Lee's Refinery staff, afterward a refund confirmation email will be sent stating the status of the return. 

Please allow 4-5 business days for the review process to occur. Refunds can take 5-7 business days to appear on the original method of payment once issued. Once issued, Lee's Refinery cannot modify refund information. 

To initiate a return, e-mail us here and include the following details:

• Order number.
• Original method of payment.
• Product details of desired return item(s).
• Any relevant questions or comments. 

Please allow up to 2-3 business days to receive a response.