Last Revised: October 15, 2023
Handling times vary by item type and does not carry any additional fees.
Maximum handling times for:
Preowned clothing - 3 business days
Brand New and Media Mail items - 2 business days.
Orders with a combination of the two - 3 business days
Once packages have been prepped a shipping label will be created, generating a tracking number provided by USPS. An email with that information will be sent to the address entered at the time of purchase and the parcel will then be turned over to the Post Office.
Once received at the post office the parcels status will be visible via the tracking number until it reaches its destination.
Once a shipping label has been created no changes and/or cancellations to said order can be processed, a return must occur. See our Refund Policy.
Lee's Refinery currently ships within the United States, Guam, Puerto Rico, and the US Virgin Islands.
Shipping costs are the responsibility of the patron and calculated by weight and dimension of parcel(s).
We ship domestically with USPS
These are estimates provided by the United States Postal Service and are subject to changes and delays that are out of the control of Lee’s Refinery . We will do our best to assist in any shipping related issues once out of our hands.
All shipping costs are non-refundable.
Any updates or changes involving an order will be communicated via the email address provided at checkout.
Lee's Refinery prioritizes the circulation of existing materials, especially when it comes to packaging.
Simple and practical is how we like to keep it in order to make functionality and reuse/recyclability easy for our customers to perpetuate! For example, overtly branded packaging may be a bit harder for some people to reuse, or overly taped parcels may be more difficult to recycle.
We like to wrap most of our items in various paper products whenever possible, tissue paper included. Functional doesn't have to take away from the experience of receiving something that feels special. (Larger / oddly shaped orders may be packaged a bit differently.) Tap here to see some of the packaging we've posted on Instagram.
Depending on the size of your order, you can expect to receive brown bubble mailers, manila envelopes, or USPS branded poly mailers from Lee’s Refinery. Look out for the green Lee's Refinery logo on the underside of most parcels. Larger/oddly shaped orders may be shipped in various boxes.
Questions regarding orders should be directed here.
Please allow up to 2-3 business days to receive a response.
To cancel, modify, inquire, or otherwise please contact us as soon as possible via email.
Order cancellations can occur until a shipping label for that corresponding order has been created. Once Lee's Refinery receives a cancellation request, if a shipping label has not been created, a full refund will be issued, along with a confirmation email providing specific order information. This does not include any paid shipping costs, all shipping costs are nonrefundable.
*Despite the stated handling times, we strive to dispatch all orders as soon as possible, please contact us immediately to cancel an order.*
If a shipping label has been created, the package will be delivered, and a full return must occur. See our Return Policy.
Please allow up to 2-3 business days to receive a response.
To properly address packages to Lee's Refinery, first refer to the top left section of the shipping label that was initially sent to you. Otherwise, see our Contact Form for contact information.
Important: Be sure to print Lee's Refinery's address exactly as it appears. Incorrectly addressed packages risk being redirected and/or lost in the mail.
Direct other package related inquires here.
For Public Relations, appearances, sponsorships, advertisement, mailing list, and related inquires email Erica directly.
Copyright © 2024 Lee's Refinery - All Rights Reserved.
Prioritizing the circulation of existing material
Join our Email Network to get updates and other news first. Please wait to receive a refund confirmation before sending any return parcels and/or other packages. Contact us for more information.